Delete your account

1. Who this page is for

This page is published by Reapdat Inc., a company incorporated in Ontario, Canada, with its registered office at 6 Willick Place, Brampton, Ontario, L6X 4Z5, Canada. It covers the Reapdat platform at reapdat.in and the Reapdat mobile app for Android and iOS.

The web portal and the mobile app are the same account. Deleting from either one deletes it everywhere. Uninstalling the mobile app does not delete anything — the account and its data stay live until the account itself is deleted.

You do not need an account, a subscription, or a login to read this page or to send us a deletion request.

2. Export your data first, if you want it

Deletion cannot be undone. If you want a copy of what you built — call transcripts, chat conversations, leads, bookings, knowledge base content — export it before you delete.

On the web, sign in, open Account, and under Data & Privacy choose Download ZIP. In the mobile app, open Account and under Data & privacy tap Export my data. Either way the export is a single archive you can keep. Once the account is deleted we cannot produce it for you.

3. What gets deleted

Deleting the account removes the account itself and the business workspace attached to it. That includes:

• Your profile — name, email address, phone number, password, and two-factor settings.
• Your business profile and agent configuration — persona, voice, prompts, business hours, and branding.
• Your knowledge base — crawled website content, uploaded documents, photos, and videos.
• Call records, recordings where held, and transcripts.
• Chat conversations and messages from the widget, the hosted chat page, WhatsApp, and SMS.
• Email threads your agent handled, and any connected mailbox credentials.
• Leads, contacts, bookings, and booking calendars.
• CRM connection credentials and OAuth tokens for connected services.
• API keys, widget keys, team invitations, and notification history.
• Uploaded files, including avatars and knowledge base media.

Your embedded chat widget and phone agent stop answering the moment the deletion starts, so nothing keeps running under your business name after you have asked us to stop.

4. What we keep, and for how long

A small amount of information survives deletion, either because the law requires it or because destroying it would work against you.

• Invoices and payment records — retained for the period Canadian tax and accounting law requires, currently six years from the end of the tax year they relate to. Payment card details are held by Stripe and never by us.
• Security and audit logs — retained for 24 months, for fraud prevention and incident investigation.
• Email suppression entries — retained indefinitely, so an address that has opted out is never contacted again. This is the record of your opt-out, not a marketing list.
• Aggregate, anonymised usage statistics — retained indefinitely, and no longer linked to you, your business, or any individual.
• Anything we are specifically required to preserve by law, a regulator, or a court order.

Nothing in that list can be used to bring your account, your agent, or your customer conversations back. One thing can, for a limited time — the recovery copy described in the next section, which destroys itself.

5. How long deletion takes

When you delete it yourself, your account is closed the moment you confirm. Your agent stops answering on every channel, everyone on your team is signed out, and your data is removed from live systems in the same operation.

For 30 days afterwards we hold a sealed copy of what was removed, so that a deletion made by mistake — or by someone who should not have had access to your account — can be undone. It is kept for that one purpose. Your agent cannot read it, it is not used to run the product, and 30 days after the deletion it is destroyed automatically and permanently. If you would rather we destroyed it sooner, email privacy@reapdat.com and we will.

When you email us instead, we verify that the request came from the account holder and then complete the deletion within 30 days. In practice it is usually the same working day.

Encrypted backups rotate on a rolling schedule, and any residual copy in them is overwritten within 30 days of the deletion. Backups are never used to restore a deleted account.

6. If you want less than a full deletion

You do not have to delete everything to exercise your rights. Email privacy@reapdat.com and tell us what you need:

• A copy of the personal data we hold about you.
• Correction of anything inaccurate or out of date.
• Deletion of specific records — a single conversation, a lead, or a customer's details — while keeping your account.
• A machine-readable export of your data to take elsewhere.
• An objection to a particular kind of processing, or withdrawal of consent you gave earlier.

We respond to all of these within 30 days. Full detail on these rights is in our Privacy Policy.

7. If you are not a Reapdat customer

If you received a one-time outreach message from us and want the details we hold about your business erased, email privacy@reapdat.com and we will delete them and confirm within 30 days. Our Outreach Notice explains what we collected and why.

If you are a customer of a business that uses Reapdat and you want the conversation you had with their AI assistant deleted, that data belongs to that business — contact them directly. Tell us at privacy@reapdat.com if you cannot reach them and we will help route the request.

8. Contact

Reapdat Inc., 6 Willick Place, Brampton, Ontario, L6X 4Z5, Canada.

• Deletion and privacy requests: privacy@reapdat.com
• General enquiries: info@reapdat.in
• Phone: +1-437-655-6573